As our customer, you are our #1 priority. We want you to count on us for friendly, knowledgeable customer service and fast shipping. Your complete satisfaction is important to us. Without it, we couldn’t stay in business. If something isn’t right, simply return it and we’ll do our best to make it right.
No Hassle Guarantee!
If you are not satisfied with one of our products when you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for repair, replacement or a full refund. Damage due to wear and tear will be repaired at a reasonable charge. .
If a buyer is not satisfied with one of our products, the buyer should deliver the product to us at the address provided below. We will repair, replace or refund the cost of such product free of charge, except for shipping and handling. That is the extent of our liability under our No Hassle Guarantee and upon the expiration of the applicable No Hassle Guarantee period, all such liability shall terminate..
No Hassle Guarantee Exclusions
Our No Hassle Guarantee is from one year of the date of purchase and only to the original retail buyer of our products. The No Hassle Guarantee does not apply in the case of normal wear and tear, modifications, alterations, negligence, damage, improper use, improper maintenance, accident, misuse, and use for a purpose other than stated. Shipping and handling is excluded from our No Hassle Guarantee.p>
Of course, even Brooks-Range products don’t last forever. Normal outdoor activities — such as climbing, ski mountaineering, skiing, backcountry travel, and rescue work — expose our products to abrasion, fatigue, sunlight and overloading. Severe falls, stresses, overloading, exposure to excessive temperatures and sunlight, chemicals or improper use will also shorten the life span of our products. These scenarios, while unusual, highlight the importance of checking and protecting your equipment. Normal wear and tear, modifications, alterations, negligence, damage, and use for a purpose other than stated are not covered by our No Hassle Guarantee..
Our No Hassle Guarantee gives you specific legal rights, and you may also have other rights which may vary from state to state. Except as expressly stated in our No Hassle Guarantee, we shall not be liable for direct, indirect, incidental or other types of damage arising out of, or resulting from, the use of our product. Our No Hassle Guarantee is in lieu of all other warranties and guarantees, expressed or implied, including, but not limited to, implied warranties and guarantees of merchantability of fitness for a particular purpose (some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you.).
If you have questions about ordering from Brooks-Range, please email us here. firstname.lastname@example.org
On-Line / Phone Orders / Fax Orders / E-mail Orders:
You can order online 24/7, 365 days a year. Though less convenient, you may also send your order in via fax (510-707-3214) or email (email@example.com). If you have a question about our products, email your question here or call us between 9 AM and 5 PM Pacific Time (we are located near San Francisco). If you call after hours and leave a message, be sure to speak clearly when you provide your daytime phone number.
We accept Visa and MasterCard debit and credit cards plus PayPal. If you prefer to use American Express, you can set up a PayPal account and include that as one of the cards you have on file with them. We also accept traditional forms of payment such as a personal check, cashiers check, money order or an international money order. No cash payments please.
Our address for sending us payment is:
Brooks-Range Mountaineering Equipment Co.
2450 Washington Ave #170
San Leandro, CA 94577 USA
There are numerous ways to pay, but due to the proliferation of fraud, payment will not be considered fully paid until funds have been received by our bank. Most credit transactions are merely agreements to pay and order approval is only a confirmation of your ability to pay. Therefore, we will not ship anything ordered until the transfer of funds has been confirmed. This can occur the same day with Visa and MasterCard where the issuing bank and your billing address are located in the United States.
With all other forms of payment there will be at least a 24 hour delay before shipping while our bank waits for your bank to send the funds to us. Once payment has been confirmed, shipment of your order will commence the same business day. In general, orders from PayPal or foreign credit cards take 2-3 business days for approval.
If you manage to dupe the modern system of financial security and your check bounces or the transfer of funds is revoked and yet your order has been approved and shipped, you will be charged $50.00 and put on the deadbeat list for life. At that point future orders at Brooks-Range will only be honored with a cashiers check, although we might consider silver or gold coins (subject to certification of purity).
Sometimes an item you order will be out of stock or back ordered. If this happens, and we can not ship your entire order within a reasonable amount of time, we will notify you of the delay. To reduce the chance of any shipping delay of your order, include second color choices, other options, in the notes section of the checkout process. If you have a deadline, let us know and we will do our best to meet it. We know how it is to leave on a trip without a much needed piece of gear.
We ship via United Parcel Service or the United States Postal Service. If you require a tracking number to be able to know the delivery status of your order be sure to select UPS as the carrier. A physical street address and a phone number are required for UPS deliveries. Selecting ‘Other Carriers’ typically means the USPS will be the mode of transportation, but the generic title also means that we will endeavor on our end to find the lowest cost delivery method. If the actual cost turns out to be less than the estimated amount at the time you placed your order, the savings will be passed on to you and the final cost of your order will be reduced.
Delivery times are calculated from when the order leaves our warehouse (see Payment Terms – above), not when we receive your order.
Tracking your Order:
When your order is shipped an email with racking information will automatically be sent to you. If you misplace this notice we can send it to you again, just just send an email requesting it to our orders department. Please provide as much relevant information as you can, such as your order number from your order confirmation to facilitate this, delivery address, you name and a daytime phone number.
Tracking info is not available for orders sent via the US Postal Service. If you specify postal delivery, Brooks-Range will not be responsible for lost or damaged packages.
Payment for your order can be sent directly to us by International Money Order or by Credit Card / Debit Card. E-mail or fax us for more information. If you are in Canada, we will do our best to ship via USPS, although some products may require tracking via UPS. If UPS is the carrier, you will be charged import duties thanks to the North American Free Trade Act (inverted use of the term “free”).
Shipping charges are determined by the overall weight of the package and insurance costs. Customs duties and/or import taxes are NOT included in your purchase price and are your responsibility upon receipt of your order. Orders will be shipped the same day payment is confirmed. For domestic orders that is usually within 1 business day. For international orders or those paid for via PayPal, shipment usually occurs 2-4 business days after the order is received. You will be notified of any backorders or stockouts.
Will Call / Pick Up:
We don’t not encourage or allow “on site pick up’s”. If you live two blocks away, and beg – maybe. Random mystery flybys are a no-no, so don’t even ask unless your very life depends on it – and you have a note.
You don’t even have to call us if you have a problem with the merchandise you’ve received. If you are not completely satisfied with any item purchased from us, simply return said item in original condition for a replacement, exchange, or full refund.
To return products:
1) Contact us to secure a Return Merchandise Authorization (RMA) Number and
2) Fill out a Return and Exchange Form, then
3) Send the completed form with the product in the original packaging, then place this package in a second box to protect against damage.
Make sure to include your name, address, email and daytime phone so that your return can be processed and credited you. Please insure your package in case it is lost or damaged. You may also wish to send it via a delivery service that can track its return. To assure speedy handling, please ship it directly to:
Brooks-Range Mountaineering Equipment Co.
2450 Washington Ave #170
San Leandro, CA 94577 USA
Phone: +1 510.297.0100
Shipping charges are non-refundable and the item you return should be in the condition you received it — unused with all boxes, instruction cards and documentation intact. If you have questions about our No Hassle Guarantee please feel free to email us at: info-at-brooks-range.com.
In order to protect our customers, returns on most climbing gear will not be accepted unless directed by a Brooks-Range employee.
Mountaineering, climbing, skiing, ski mountaineering, rescue work, backcountry travel and other outdoor activities are inherently and exceptionally dangerous and may result in severe injuries and death. You are responsible for your own actions and decisions. Any individual using products, information therein, or equipment from Brooks-Range Mountaineering Equipment Co. is responsible for evaluation of their use and for fully understanding their limitations prior to any application. Furthermore, any person using Brooks-Range Mountaineering Equipment Co. products, information therein, or equipment in any manner assumes all risks and accepts full responsibility for any and all damages or injuries including, but not limited to, death or severe injuries, which may result from the use of the products, information therein, or equipment. While we strive to assist you, the responsibility remains with you, the user, to act safely and educate yourself in the proper use of all products, information therein, equipment or gear. Know what you are doing, and know your limitations. Before using Brooks-Range Mountaineering Equipment Co. products, information therein, or equipment read and understand all guides, instructions and warnings that accompany them and familiarize yourself with their capabilities and limitations. We recommend that every user seek proper training in the use of Brooks-Range Mountaineering Equipment Co. products, information therein, or equipment.
* Failure to read and follow these warnings can result in severe injury or death!
* A list of guide services and instructional programs may be obtained through local or national mountain guides associations.
In the USA, contact the American Mountain Guides Association, 303.271.0984 or www.amga.com.
In Canada, contact the Association of Canadian Mountain Guides (ACMG), 403.678.2885 or www.acmg.ca.
For other locations, contact the International Federation of Mountain Guides Association (IFMGA) or www.ivbv.info.
Notice & Disclaimer of Warranty
To the best of our knowledge, the information contained in our products is accurate and current through the date the product was printed. Our printed products are intended, however, solely as a portable source of general information for experienced individuals who have received proper expert training, instruction and experience related to the activities, topics and uses. Our products are not intended, nor are they intended to be, a substitute for, or a replacement of, proper training, expert instruction and experience related to the activities, topics and uses. Our printed products do not provide a comprehensive or exhaustive analysis of the topics addressed therein. The user of our products is responsible for complying with and ensuring that the information contained in our printed products complies with all applicable laws, regulations, codes, rules, guidelines, protocols, and is up-to-date and appropriate.
BROOKS-RANGE MOUNTAINEERING EQUIPMENT CO. CANNOT AND DOES NOT GUARANTEE THE EFFECTIVENESS OF ITS PRODUCTS, INFORMATION THEREIN OR THE ACCURACY THEREOF. AS SUCH, THE USER OF BROOKS-RANGE MOUNTAINEERING EQUIPMENT CO. PRODUCTS ACKNOWLEDGES THAT HE/SHE USES THESE PRODUCTS AT HIS/HER OWN RISK. THERE ARE NO EXPRESSED OR IMPLIED WARRANTIES REGARDING THE EFFECTIVENESS OF BROOKS-RANGE MOUNTAINEERING EQUIPMENT CO. PRODUCTS, INFORMATION THEREIN OR THE ACCURACY THEREOF.
In no event shall the user of products, information therein, or equipment from Brooks-Range Mountaineering Equipment Co. be entitled to recover from Brooks-Range Mountaineering Equipment Co., or its fabricators, developers or authors, any special, consequential, incidental, or indirect damages of any kind arising directly or indirectly from the use of any products, information therein, or equipment from Brooks-Range Mountaineering Equipment Co. The user of products, information therein, or equipment from Brooks-Range Mountaineering Equipment Co. agrees that he/she has no right of or claim for indemnity or contribution against Brooks-Range Mountaineering Equipment Co., or its pricipals, fabricators, developers or authors arising from or in any way related to the use of any products, information therein, or equipment from Brooks-Range Mountaineering Equipment Co.
If you have any doubt about the accuracy, currency or safety of your Brooks-Range Mountaineering Equipment Co. products, information therein, or equipment, send it to us for inspection. Destroy retired or out-of-date products, information therein, or equipment to prevent any possibility of further use.
Always review and inspect your products, information therein, or equipment before and after every use. Never file, cut, grind, edit or otherwise modify Brooks-Range Mountaineering Equipment Co. products, information therein, or equipment in any way. Brooks-Range Mountaineering Equipment Co. products are not intended to be used by children 13 years of age and younger.
Brooks-Range Mountaineering Equipment Co. guides, instructions and warnings do not replace proper instruction by a qualified professional.
If you do not completely understand any of the above or if you have questions, contact Brooks-Range Mountaineering Equipment Co. at: +1 510.297-0100 or firstname.lastname@example.org.
WARNING: PROPER USE OF ALL BROOKS-RANGE MOUNTAINEERING EQUIPMENT CO. PRODUCTS AND INFORMATION THEREFROM REQUIRES EXPERT TRAINING, INSTRUCTION AND EXPERIENCE RELATED TO THE ACTIVITIES, TOPICS AND USES.
Copyright & Patent Notice
Our printed products are copyrighted. Our non-printed products have patents or patent pending. All rights are reserved. Please remember that use of any text or graphics from our printed products without permission could constitute copyright infringement. Please remember that duplication of our non-printed products without permission could constitute patent infringement.
IMPORTANT: Read your product instructions. If you have questions, contact Brooks-Range Mountaineering Equipment Co. at: +1 510.297-0100 or email@example.com.
For additional information, refer to Customer Service at: www.brooks-range.com.
© 2011 BROOKS-RANGE MOUNTAINEERING EQUIPMENT CO.